# Operations

### 📚 Table of Contents

1. What is the Operations?
2. Getting Started - Course Selection
3. Understanding the Interface
4. Available Tabs Overview
5. Common Workflows
6. Troubleshooting
7. Best Practices

***

### What is Operations?

**Operations** is your central command center for managing all aspects of your educational courses. Think of it as the "mission control" for your learning platform where you can:

* 👥 **Manage Users**: Add, view, and organize all your users
* 📊 **Track Performance**: Monitor how well users and batches are performing
* 📝 **Assign Content**: Give users tests, resources, and learning materials
* 📅 **Schedule Classes**: Plan and manage live sessions and meetings
* 🔔 **Send Notifications**: Keep users informed and engaged
* 📈 **Analyze Data**: Get insights into learning progress and outcomes

**Why is it important?** The Operations brings everything together in one place, making it easy to manage your entire educational program without jumping between different tools.

***

### Getting Started - Course Selection

#### 🎯 The Most Important First Step

**Before you can do anything else, you MUST select a course.** This is like choosing which classroom you want to work in.

#### Why Course Selection Matters

Every single feature in the Operations depends on knowing which course you're working with. It's like having a key that unlocks all the tools:

* **User data** is organized by course
* **Test assignments** are course-specific
* **Analytics** show course performance
* **Scheduling & Classes** is tied to course batches

#### What Happens If No Course is Selected?

**For first-time visitors**, when you first enter the Operations, no course will be selected by default. You'll be greeted with a screen as shown below.

<figure><img src="/files/RHV2ThCBpmIOoHuYr5aR" alt=""><figcaption></figcaption></figure>

#### How to Select a Course

**Step 1: Look for the Course Selector**

You'll see a dropdown box labeled **"Select Course"** at the center of the page.

**Step 2: Choose Your Course**

1. Click on the dropdown arrow
2. You'll see a list of all available courses
3. Each course shows:
   * **Course Name** (in bold)
   * **Created Date** (when the course was made)
4. Click on the course you want to work with

**Note**: This selection can be changed anytime during the session as mentioned below.

***

### Understanding the Interface

#### Selected Course Display

Once you select a course, you'll see:

* **"Selected Course:"** label
* **Course name** in a red-bordered box
* Just to the very right of it the same course selector dropdown which lets you change course in mid sessions so you manage a lot of operations together

<figure><img src="/files/ifNJ3I8CYOQXM7xrPjJV" alt=""><figcaption></figcaption></figure>

***

### Available Tabs Overview

**Note**: The description below is just a very brief overview of the operations and in detailed information is available for all features in further sections.

#### 1. 👥 Users Tab

**What it does**: Manage all your users in one place

**Key Features**:

* View complete user list with details
* See when users signed up and last logged in
* Check which batches users belong to
* View user subscription plans
* Export user data
* Add new users
* Grant learning journeys and plans
* View individual user analytics
* See what content is assigned to each user

**When to use**: Daily user management, checking attendance, managing subscriptions

#### 2. 📝 Assign Tab

**What it does**: Give users tests and learning materials

**Key Features**:

* **All Tests**: Assign any available test
* **Structured Tests**: Assign organized, curriculum-based tests
* **Practice Tests**: Assign practice materials
* **Resources**: Assign learning materials and documents

**When to use**: When you want to give users new content to work on

#### 3. 📊 Insights Tab (Analytics)

**What it does**: See how well everything is performing

**Key Features**:

* **Test-Wise Analytics**: See how each test is performing
* **User Analytics**: Track individual user progress
* **Batch Analytics**: Monitor group performance

**When to use**: Weekly reviews, identifying struggling users, measuring success

#### 4. 👥 Batches Tab

**What it does**: Organize users into groups

**Key Features**:

* Create and manage user groups
* Assign users to batches
* View batch performance
* Schedule batch-specific activities

**When to use**: Organizing users by level, class, or any other grouping

#### 5. 🔔 Notifications Tab

**What it does**: Send in app notofications to users

**Key Features**:

* Send announcements
* Notify about assignments
* Remind about upcoming classes
* Send custom messages

**When to use**: Important announcements, reminders, updates

#### 6. 📹 Schedule Zoom Tab

**What it does**: Plan and manage live video sessions via Zoom

**Key Features**:

* Create Zoom meetings
* Schedule recurring sessions
* Invite specific users or batches
* Manage meeting settings
* View meeting history

**When to use**: Live classes, office hours, group discussions

#### 7. 📅 Scheduled Classes Tab

**What it does**: View and manage all your scheduled sessions

**Key Features**:

* See all upcoming classes
* Filter by time periods
* Search for specific sessions
* View class details
* Refresh meeting data

**When to use**: Daily planning, checking your schedule

#### 8. 📅 Calendar Tab

**What it does**: Visual calendar view of all activities

**Key Features**:

* Monthly calendar view
* See all scheduled activities
* Color-coded by type
* Easy navigation between months

**When to use**: Long-term planning, getting overview of schedule

***

### Common Workflows

#### Daily Operations Workflow

1. **Start**: Select your course
2. **Check Users**: See who's active and who needs attention
3. **Review Analytics**: Check yesterday's performance
4. **Send Notifications**: Update users on important info
5. **Schedule Classes**: Plan today's or tomorrow's sessions

#### Weekly Planning Workflow

1. **Select Course**: Choose the course you're planning for
2. **Check Batches**: Review user groups
3. **Assign Content**: Give new tests and resources
4. **Schedule Zoom**: Plan live sessions
5. **View Calendar**: See the full week's schedule

#### User Management Workflow

1. **Users Tab**: Add new users or check existing ones
2. **Batches Tab**: Organize users into groups
3. **Assign Tab**: Give them content to work on
4. **Notifications Tab**: Keep them informed
5. **Analytics Tab**: Track their progress

***

### Troubleshooting

#### "I can't see any tabs"

**Problem**: All tabs are grayed out **Solution**: You need to select a course first. Look for the "Selected Course" dropdown at the top.

#### "I can't find my course"

**Problem**: Your course doesn't appear in the dropdown **Solution**:

* Check if the course is properly deployed
* Make sure you have access to the course
* Contact your administrator

#### "The page looks different than expected"

**Problem**: You're seeing a welcome screen with a book emoji **Solution**: This is normal when no course is selected. Choose a course from the dropdown to access all features.

#### "I can't access certain tabs"

**Problem**: Some tabs are missing or disabled **Solution**:

* Check your user role (Teacher vs Admin)
* Some features may not be available for certain courses
* Contact your administrator for access

***

### Best Practices

#### ✅ Do This

* **Always select a course first** before trying to use any features
* **Check the selected course** before making changes to ensure you're working with the right one
* **Use the calendar view** for long-term planning
* **Regularly check analytics** to identify users who need help
* **Keep notifications clear and helpful** for users

#### ❌ Avoid This

* Don't try to use tabs without selecting a course
* Don't assign content without checking if it's appropriate for the course
* Don't schedule overlapping meetings
* Don't ignore the analytics - they help you improve

#### 💡 Pro Tips

* **Bookmark specific course URLs** for quick access
* **Use the search function** in each tab to find specific users or content
* **Set up recurring notifications** for important reminders
* **Use batch management** to organize users by skill level or progress

***

### Next Steps

Now that you understand the Operations, you can dive deeper into each specific feature:

1. [**Manage Your Users** - Complete user management](/operations/manage-your-users.md)
2. [**Assign Content** - Content distribution](/operations/assign-content-to-users.md)
3. [**Detailed Analytics** - Performance tracking](/operations/analytics-and-report.md)
4. [**Batch Management** - Organizing users](/operations/manage-your-batches.md)
5. [**Notifications** - Real time in app notifications](/operations/notification.md)
6. [**Zoom Scheduling** - Live sessions via Zoom](/operations/zoom-integration.md)
7. [**Calendar** - Visual planning](/operations/calender.md)

Each guide will walk you through the specific features and workflows for that particular feature.

***

*This documentation is designed to help users of all technical levels understand and effectively use the Operations. If you need additional help, don't hesitate to contact your system administrator.*


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