Operations
📚 Table of Contents
What is the Operations?
Getting Started - Course Selection
Understanding the Interface
Available Tabs Overview
Common Workflows
Troubleshooting
Best Practices
What is Operations?
Operations is your central command center for managing all aspects of your educational courses. Think of it as the "mission control" for your learning platform where you can:
👥 Manage Users: Add, view, and organize all your users
📊 Track Performance: Monitor how well users and batches are performing
📝 Assign Content: Give users tests, resources, and learning materials
📅 Schedule Classes: Plan and manage live sessions and meetings
🔔 Send Notifications: Keep users informed and engaged
📈 Analyze Data: Get insights into learning progress and outcomes
Why is it important? The Operations brings everything together in one place, making it easy to manage your entire educational program without jumping between different tools.
Getting Started - Course Selection
🎯 The Most Important First Step
Before you can do anything else, you MUST select a course. This is like choosing which classroom you want to work in.
Why Course Selection Matters
Every single feature in the Operations depends on knowing which course you're working with. It's like having a key that unlocks all the tools:
User data is organized by course
Test assignments are course-specific
Analytics show course performance
Scheduling & Classes is tied to course batches
What Happens If No Course is Selected?
For first-time visitors, when you first enter the Operations, no course will be selected by default. You'll be greeted with a screen as shown below.
How to Select a Course
Step 1: Look for the Course Selector
You'll see a dropdown box labeled "Select Course" at the center of the page.
Step 2: Choose Your Course
Click on the dropdown arrow
You'll see a list of all available courses
Each course shows:
Course Name (in bold)
Created Date (when the course was made)
Click on the course you want to work with
Note: This selection can be changed anytime during the session as mentioned below.
Understanding the Interface
Selected Course Display
Once you select a course, you'll see:
"Selected Course:" label
Course name in a red-bordered box
Just to the very right of it the same course selector dropdown which lets you change course in mid sessions so you manage a lot of operations together
Available Tabs Overview
Note: The description below is just a very brief overview of the operations and in detailed information is available for all features in further sections.
1. 👥 Users Tab
What it does: Manage all your users in one place
Key Features:
View complete user list with details
See when users signed up and last logged in
Check which batches users belong to
View user subscription plans
Export user data
Add new users
Grant learning journeys and plans
View individual user analytics
See what content is assigned to each user
When to use: Daily user management, checking attendance, managing subscriptions
2. 📝 Assign Tab
What it does: Give users tests and learning materials
Key Features:
All Tests: Assign any available test
Structured Tests: Assign organized, curriculum-based tests
Practice Tests: Assign practice materials
Resources: Assign learning materials and documents
When to use: When you want to give users new content to work on
3. 📊 Insights Tab (Analytics)
What it does: See how well everything is performing
Key Features:
Test-Wise Analytics: See how each test is performing
User Analytics: Track individual user progress
Batch Analytics: Monitor group performance
When to use: Weekly reviews, identifying struggling users, measuring success
4. 👥 Batches Tab
What it does: Organize users into groups
Key Features:
Create and manage user groups
Assign users to batches
View batch performance
Schedule batch-specific activities
When to use: Organizing users by level, class, or any other grouping
5. 🔔 Notifications Tab
What it does: Send in app notofications to users
Key Features:
Send announcements
Notify about assignments
Remind about upcoming classes
Send custom messages
When to use: Important announcements, reminders, updates
6. 📹 Schedule Zoom Tab
What it does: Plan and manage live video sessions via Zoom
Key Features:
Create Zoom meetings
Schedule recurring sessions
Invite specific users or batches
Manage meeting settings
View meeting history
When to use: Live classes, office hours, group discussions
7. 📅 Scheduled Classes Tab
What it does: View and manage all your scheduled sessions
Key Features:
See all upcoming classes
Filter by time periods
Search for specific sessions
View class details
Refresh meeting data
When to use: Daily planning, checking your schedule
8. 📅 Calendar Tab
What it does: Visual calendar view of all activities
Key Features:
Monthly calendar view
See all scheduled activities
Color-coded by type
Easy navigation between months
When to use: Long-term planning, getting overview of schedule
Common Workflows
Daily Operations Workflow
Start: Select your course
Check Users: See who's active and who needs attention
Review Analytics: Check yesterday's performance
Send Notifications: Update users on important info
Schedule Classes: Plan today's or tomorrow's sessions
Weekly Planning Workflow
Select Course: Choose the course you're planning for
Check Batches: Review user groups
Assign Content: Give new tests and resources
Schedule Zoom: Plan live sessions
View Calendar: See the full week's schedule
User Management Workflow
Users Tab: Add new users or check existing ones
Batches Tab: Organize users into groups
Assign Tab: Give them content to work on
Notifications Tab: Keep them informed
Analytics Tab: Track their progress
Troubleshooting
"I can't see any tabs"
Problem: All tabs are grayed out Solution: You need to select a course first. Look for the "Selected Course" dropdown at the top.
"I can't find my course"
Problem: Your course doesn't appear in the dropdown Solution:
Check if the course is properly deployed
Make sure you have access to the course
Contact your administrator
"The page looks different than expected"
Problem: You're seeing a welcome screen with a book emoji Solution: This is normal when no course is selected. Choose a course from the dropdown to access all features.
"I can't access certain tabs"
Problem: Some tabs are missing or disabled Solution:
Check your user role (Teacher vs Admin)
Some features may not be available for certain courses
Contact your administrator for access
Best Practices
✅ Do This
Always select a course first before trying to use any features
Check the selected course before making changes to ensure you're working with the right one
Use the calendar view for long-term planning
Regularly check analytics to identify users who need help
Keep notifications clear and helpful for users
❌ Avoid This
Don't try to use tabs without selecting a course
Don't assign content without checking if it's appropriate for the course
Don't schedule overlapping meetings
Don't ignore the analytics - they help you improve
💡 Pro Tips
Bookmark specific course URLs for quick access
Use the search function in each tab to find specific users or content
Set up recurring notifications for important reminders
Use batch management to organize users by skill level or progress
Next Steps
Now that you understand the Operations, you can dive deeper into each specific feature:
Each guide will walk you through the specific features and workflows for that particular feature.
This documentation is designed to help users of all technical levels understand and effectively use the Operations. If you need additional help, don't hesitate to contact your system administrator.
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